Delivery & Returns

 

All products are stored, personalised and dispatched from our premises in Bangor.

 

Delivery

Free UK Delivery to any valid United Kingdom postcode for orders over £500.00. Orders below this value costs just £5.00 per box for standard delivery. We use DPD to deliver your parcel and, in most cases, it will arrive the day after it has been dispatched. Please note that all due dates will be discussed at the time of order and are subject to payment being received (where appropriate), approval of any Embroidery or printing where required and stock availability.

Ireland – Delivery to Ireland is via DPD and costs £7.50 per box.

Europe & the Rest of World – Please contact us if you need details for your country. We pride ourselves on our stock levels and our ability to dispatch your on time. However, in rare cases there can be a delay.

 

Collect in store

You can choose to pick up your goods from our Belfast or Bangor premises free of charge. We will send you an email or will call you when your order is completed and ready for collection.

 

Returns

If there is an issue with your order, the garments, or the personalisation, please contact our office to discuss. To start this process, please email: support@thesignatureworks.co.uk detailing your Order number, name, telephone number and details of the issue. We will attempt to rectify the problem as quickly as possible. Pack your returns securely. We strongly advise you to obtain proof of posting when returning items in case the parcel goes missing. We do not accept responsibility for any returns lost or damaged in transit.

Returns
The Signature Works Ltd
Unit 14
8 Balloo Drive
BANGOR BT19 7QY

*We do not refund postage and packaging charges.